Julie Ford

A city where every municipal worker—from field teams repairing roads to office staff processing permits—stays informed and connected in real time.

Trust is the foundation of any successful workplace, but in municipal organizations, where bureaucratic structures and policy changes are frequent, mainta...

Municipal employees play a pivotal role in shaping and supporting the communities they serve.

The ability to connect with employees effectively is critical to ensuring smooth operations and engaged teams in municipalities.

Municipalities are heading into 2025 with plenty of opportunities to tackle new challenges. From managing budgets to addressing workforce dynamics and enh...

ThoughtExchange Acquires Sparrow Connected, Solidifying Leadership in Engagement and Communications

Municipalities play a vital role in maintaining thriving communities, delivering essential services, and addressing citizens' needs. As we begin 2025, mun...

In municipalities, where a significant portion of the workforce consists of deskless employees such as maintenance crews, sanitation workers, transit oper...

As 2025 approaches, internal communications professionals in municipalities across North America face evolving expectations from their diverse workforces.