Sonam Faisal

In customer-facing industries, like insurance, a seamless customer experience is important for building long-term trust and loyalty.

Artificial Intelligence (AI) is revolutionizing how organizations manage internal communications.

Imagine a busy workplace where emails, chat messages, and project updates all flow smoothly through a single system. No more missed messages or lost infor...

In 2015, a traditional manufacturing company, renowned for its top-quality products, began noticing a troubling trend—its millennial employees were leavin...

The airline industry functions like a finely-tuned machine, relying on various roles—pilots, flight attendants, ground crew, baggage handlers, and mainten...

Inclusive language is an important aspect of creating a respectful and equitable workplace.

Generation Z, or Gen Z, is rapidly becoming a significant presence in the workforce. Born between the mid-1990s and early 2010s, this generation is unique...

Frontline employees are the driving force behind manufacturing success.

The world of HR is constantly evolving, with new tools and technologies emerging to help manage and engage employees better.